Frequently Asked Questions
Q: Do you provide a proof before you print my order?
A: We do not provide a proof unless you specify in additional requests since this adds a lot of extra processing time. Note that this will increase your order processing time by 3-5 business days to account for correspondence and back and forth. If we do not hear from you in 2 days after the proof is sent, we will go ahead and process your order.
Q: Where is my digital portrait?
A: Delivered through email! Please check your junk or spam folder first, it would come from firstname.lastname@example.org. If you still have not received it, please contact us at email@example.com ASAP!
Q: Do you only do portraits of dogs?
A: Not at all, we welcome every pet here at PawprintsCA. Dogs, cats, bunnies, birds, lizards, you name it!
Q: How soon can I receive my portrait?
A: Delivery times can be found on our Shipping Policy page.
Q: Can you remove my pet's collar or harness from the photo?
A: Yes, and in addition to collars and tags, I can remove snow, dirt, mud, etc., from the photo, please remember to specify in the additional requests box!
Q: Can you create a portrait of my pet for free as a preview?
A: Unfortunately not at this time. You can see examples all over the website, and on our Instagram @pawprintsca
Q: Can I have a portrait without a name?
A: Yes of course, just let us know!
Q: Can I get adjustments?
A: Yes but only on digital orders. For all physical orders, once your order has begun processing and printing, then we cannot make any more changes.
Q: Can I upsize my digital file?
A: Yes, please contact us at firstname.lastname@example.org with your order number and what particular sizing you would like. We can make the adjustment for you for free.
Q: Can I put more than one pet on a portrait?
A: Yes, if you order a framed poster or paper poster, you can add a digital copy order to substitute another pet and we will add your second pet into your physical frame or poster order. Please specify that you are doing this in the Additional Requests box on both orders.
Q: Do you do portraits of pets with their humans?
A: Not at the moment, we are looking into providing this option.
If you have any questions or inquiries that were not answered, please contact us with the form below, or email us at email@example.com